Moreover, dialogs can be created and grouped under “Error Handler” to process various types of errors that can occur during a conversation. You can also create new dialogs, group dialogs, and redirect to dialogs, creating a seamless experience for your customers. This menu has some pre-built dialogs such as Welcome, Main Menu, End Chat, etc. You can also add additional conversation languages that your bot will support, edit channels, profiles for Bot User and also log conversations. The Overview menu lets you add and edit the basic bot information such as name and default language, etc. To toggle between overview, dialog, variable, entity, performance management, and model management, click the small arrow to the right of ‘Dialogs’ in the upper left. Basically, this is where the conversations are created. The left section has the dialogs, and the right section is where you will create the journey for your bot and add the step properties. On the screen above, you can see two sections. It’s time to meet the Einstein Bot Builder Click on “Next”, “Proceed”, and “Finish”. You can do the configuration inside the bot builder too. Give your bot a name and the language that your bot will use.Select “Start from Scratch” and click “Next”.Select Bot Type in the dialog that appears.Click on “Create a New Bot” to get started.Enable Einstein Bots for your org by clicking on the Enable button on the top right.Select Einstein Bots under Service Cloud Einstein. In the Quick Find box, type “Einstein Bots”.You can follow these steps below to get to the Einstein Bot Builder. How to reach the Salesforce Einstein Bot Builder In case of complex queries that the Bot is not able to process, the Bot routes customers to service agents. These features are highly customizable and easy to work with. Salesforce’s Einstein Bots is gaining popularity because of all the features it offers. Also, chatbots can significantly reduce agents’ workloads as they replace most of the repetitive manual tasks of answering questions and following up with things like “What is the status of my order?” or “How can I get a refund?” etc. If designed well, the conversation could sound very human and natural. Chatbots are great for customer service as they give you the ability to respond instantaneously. Getting startedĪre you a Salesforce organization working with the Einstein framework?įor current customers looking to better connect your data records with Talkative and improve your digital engagement experience, get in touch with your Talkative Account Manager today.įor new customers interested in integrating Salesforce with Talkative, book your personalized demo below.If you’re unfamiliar with the Salesforce’s Einstein Bots, they are chatbots. So, while your Einstein bot takes cares of the repetitive, low-value queries, your agents can engage, sell, and serve the customers that need help most. It means that you can give your agents a new set of tools that'll enable them to assist customers more efficiently than ever before. In turn, you can make the most of Salesforce’s automation to create less workload for your agents and a higher resolution rate for your chatbots.Īt the same time, this powerful Dialogflow alternative is an integration that enables you to benefit from Talkative’s enhanced live chat feature set. Once configured, your Einstein chatbot can hook in Salesforce data and provide more sophisticated responses during chatbot interactions - all in an instant. Deploy smarter Salesforce chatbots from Talkativeįor Salesforce customers managing an Einstein chatbot, this integration allows you to automate conversation flows straight into Talkative.
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